Troubleshooting
By Surfer
By Surfer
VPN will not connect
1. Pick another server from the list in Happ — the current one may have become unavailable. 2. Check ping: tap the speedometer icon in the subscription header — the delay appears next to each server; pick one without "Timeout". 3. Refresh the subscription in Happ — the ⟳ icon in the header (servers may have changed). 4. Make sure the subscription is active — the status on the subscription card on the Home tab of lk.surfingvpn.com. 5. If nothing helped — re-issue the subscription (Home → subscription card → "Manage" → "Re-issue subscription") and add it to Happ again. Still stuck? Message support: tell us your device and which server you pick.
Working slowly
1. Check server ping (speedometer) and pick the nearest one with the lowest value. 2. Change location — try another country. 3. At peak hours some servers get loaded — switching servers helps. If it is slow on all servers — message support with your city and ISP, we will pick the best server.
VPN does not work on this network
If on a specific network (your ISP or mobile carrier filters traffic) the VPN will not come up: 1. Change the server — there are locations with protocols resistant to blocking. 2. Refresh the subscription (refresh icon) — we regularly add bypass servers. 3. To test, try another network (mobile data vs Wi-Fi). Message support with your region — we will suggest a server that is currently stable.